Lifetime Jewelry Warranty & Support
What Is a Lifetime Jewelry Warranty?
A lifetime jewelry warranty provides protection against qualifying manufacturing defects that may occur because of how a piece of jewelry was made. At The Altered Carbon, our Lifetime Manufacturing Warranty covers eligible craftsmanship and structural defects for the lifetime of your jewelry, subject to the coverage conditions and exclusions below.
Our warranty is designed to give you confidence when purchasing lab-grown diamond engagement rings, moissanite jewelry, wedding bands, and other fine jewelry from The Altered Carbon.
At The Altered Carbon, every piece is a reflection of exceptional craftsmanship and enduring design. We are committed to creating fine jewelry that is meant to be cherished for a lifetime.
Each creation undergoes meticulous quality checks to ensure it meets our highest standards. In confidence of our craftsmanship, we proudly offer a Lifetime Manufacturing Warranty on all our pieces.
What Does Our Lifetime Jewelry Warranty Cover?
Should your jewelry experience an issue arising from a manufacturing defect, we will take full responsibility for restoring it — at no cost to you.
We stand by every piece for a lifetime, as long as it remains a part of your story.
This includes, but is not limited to:
- Loose or weakened prongs
- A stone dislodging due to a setting fault
- Structural issues resulting from craftsmanship
- Manufacturing-related discoloration of gold
Lifetime Warranty Coverage for Engagement Rings
Engagement rings are designed to be worn and cherished for years, which is why The Altered Carbon provides a Lifetime Manufacturing Warranty on our jewelry. The warranty applies to qualifying manufacturing and craftsmanship defects, subject to the conditions and exclusions outlined below.
Whether you choose a lab-grown diamond engagement ring or a moissanite engagement ring, our warranty is designed to provide long-term support for qualifying manufacturing issues.
Lifetime Warranty on Lab-Grown Diamond Jewelry
The Altered Carbon specializes in lab-grown diamond and moissanite jewelry designed for everyday wear and special occasions. Our Lifetime Manufacturing Warranty covers qualifying manufacturing defects in your jewelry, including certain setting and craftsmanship issues.
The warranty does not cover damage caused by accidental impact, improper use, normal wear and tear, loss, theft, chemicals, or other exclusions described below.
What Does a Lifetime Jewelry Warranty Not Cover?
Fine jewelry is delicate by nature and may show signs of wear over time. Our warranty does not cover damage resulting from:
- Normal Wear and Tear
Scratches, dents, surface wear, thinning metal and naturally worn components aren't considered manufacturing defects.
- Accidental Damage
Damage caused by impact, mishandling or improper use isn't covered under the manufacturing warranty.
- Lost or Stolen Jewelry
Loss or theft of jewelry isn't covered by the warranty.
- Chemical Damage
Exposure to harsh chemicals, cosmetics or chlorine isn't covered.
- Stone Damage
Diamonds and moissanite can chip or crack from significant impact. Damage caused by impact or everyday wear isn't covered.
While diamonds and moissanite are highly durable, they are not indestructible and may chip or crack under certain conditions.
| Issue | Warranty Coverage |
|---|---|
| Manufacturing defect | Covered |
| Structural craftsmanship defect | Covered |
| Loose or weakened prong caused by manufacturing defect | Covered |
| Stone dislodged because of a setting fault | Covered |
| Manufacturing-related gold discoloration | Covered |
| Normal scratches and surface wear | Not covered |
| Accidental damage | Not covered |
| Lost jewelry | Not covered |
| Stolen jewelry | Not covered |
| Damage from chemicals or chlorine | Not covered |
How to Make a Jewelry Warranty Claim
If you believe your piece has a manufacturing concern, please follow the steps below:
- Contact us at support@thealteredcarbon.com with your order details
- Our team will assess the concern and guide you on the next steps
- If required, you may be asked to ship the piece securely to us along with your order information
- Shipping costs for sending the item to us are the responsibility of the customer
Once received, our experts will carefully evaluate the piece to determine if the issue falls under warranty coverage.
- If covered, the repair will be completed at no cost
- If not covered, we will share a repair estimate for your approval before proceeding
Please note: Any repair or modification carried out by a third party will void this warranty.
Our Commitment
Even in cases not covered under warranty, we remain committed to supporting you. Should your piece require repair due to wear or accidental damage, we are happy to assist with paid repair services at a minimal cost.
Warranty Conditions
This warranty is valid only when:
- Proof of purchase is provided
- The jewelry has not been altered, resized improperly, or repaired by another jeweler
Jewelry Care
To preserve the beauty and longevity of your piece, we recommend:
- Removing your jewelry during physical activities, household tasks, and sports
- Avoiding contact with chemicals, perfumes, and cosmetics
- Wearing your jewelry last when going out, and removing it first when returning home
Proper care ensures your piece continues to shine for years to come.
Frequently Asked Questions About Our Jewelry Warranty
Does The Altered Carbon offer a lifetime jewelry warranty?
Yes. The Altered Carbon provides a Lifetime Manufacturing Warranty on its jewelry, subject to the warranty conditions and exclusions.
What does the lifetime jewelry warranty cover?
The warranty covers qualifying manufacturing defects, including certain structural craftsmanship issues, loose or weakened prongs caused by manufacturing defects, and stones dislodging because of setting faults.
Does the warranty cover normal wear and tear?
No. Normal wear and tear, including scratches, dents, surface wear and naturally worn metal, isn't covered under the manufacturing warranty.
Does the warranty cover accidental damage?
No. Accidental damage, mishandling and improper use aren't covered under the Lifetime Manufacturing Warranty.
Does the warranty cover a lost diamond?
No. Lost or stolen jewelry isn't covered by the warranty.
Does a third-party repair affect my warranty?
Yes. Your current policy states that repairs or modifications carried out by a third party void the warranty.
How do I make a warranty claim?
Contact The Altered Carbon at support@thealteredcarbon.com with your order details. The team will assess the concern and provide instructions for the next steps.
Is there a fee for covered warranty repairs?
No. If the issue is determined to be a manufacturing defect covered under our Lifetime Manufacturing Warranty, the repair will be completed at no cost. Customers are responsible for shipping the item to The Altered Carbon for inspection and repair.
