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Frequently Asked Questions About Our Jewelry Warranty
Does The Altered Carbon offer a lifetime jewelry warranty?
Yes. The Altered Carbon provides a Lifetime Manufacturing Warranty on its jewelry, subject to the warranty conditions and exclusions.
What does the lifetime jewelry warranty cover?
The warranty covers qualifying manufacturing defects, including certain structural craftsmanship issues, loose or weakened prongs caused by manufacturing defects, and stones dislodging because of setting faults.
Does the warranty cover normal wear and tear?
No. Normal wear and tear, including scratches, dents, surface wear and naturally worn metal, isn't covered under the manufacturing warranty.
Does the warranty cover accidental damage?
No. Accidental damage, mishandling and improper use aren't covered under the Lifetime Manufacturing Warranty.
Does the warranty cover a lost diamond?
No. Lost or stolen jewelry isn't covered by the warranty.
Does a third-party repair affect my warranty?
Yes. Your current policy states that repairs or modifications carried out by a third party void the warranty.
How do I make a warranty claim?
Contact The Altered Carbon at support@thealteredcarbon.com with your order details. The team will assess the concern and provide instructions for the next steps.
Is there a fee for covered warranty repairs?
No. If the issue is determined to be a manufacturing defect covered under our Lifetime Manufacturing Warranty, the repair will be completed at no cost. Customers are responsible for shipping the item to The Altered Carbon for inspection and repair.
