Shipping Policy

At The Altered Carbon, every piece is crafted with intention and delivered with the utmost care. From creation to arrival, we ensure a seamless and considered experience.

Crafting Timeline

Each piece is made to order, allowing us to maintain the highest standards of craftsmanship.

  • Custom creations require approximately 3–4 weeks to complete
  • Once your piece is ready, we will share final confirmation before dispatch

This process ensures that every detail meets our exacting standards before it reaches you.

Shipping & Delivery Time

  • Once dispatched, orders are typically delivered within 10–15 business days
  • Delivery timelines may vary slightly depending on location and external conditions

While we partner with trusted carriers, delays caused by weather, logistics, or unforeseen circumstances are beyond our control.

Complimentary Shipping

We are pleased to offer complimentary shipping on all orders.

Please note:

  • We currently do not ship to P.O. Box addresses

Order Modifications

As each piece is made specifically for you:

  • Any changes requested before dispatch will require the production timeline to restart

We recommend confirming all details carefully at the time of order.

Delivery Assurance

We take great care to ensure your piece reaches you safely and securely.

However, once your order has been dispatched, The Altered Carbon is not liable for delays caused by shipping partners or external factors. We appreciate your understanding in such rare instances.

If a delivery address is altered directly with the shipping provider during transit, any resulting delays or issues will remain the responsibility of the customer.

Order Tracking & Assistance

For updates regarding your order or shipment, our team is always here to assist.

Please contact us at: support@thealteredcarbon.com

Our Commitment

From the moment your piece is envisioned to the day it arrives, we remain devoted to delivering not just jewelry, but an experience defined by care, precision, and trust.

Thank you for choosing The Altered Carbon.