Shipping Policy
At The Altered Carbon, every piece is crafted with intention and delivered with the utmost care. From creation to arrival, we ensure a seamless and considered experience.
Crafting Timeline
Each piece is made to order, allowing us to maintain the highest standards of craftsmanship.
- Custom creations require approximately 3–4 weeks to complete
- Once your piece is ready, we will share final confirmation before dispatch
This process ensures that every detail meets our exacting standards before it reaches you.
Shipping & Delivery Time
- Once dispatched, orders are typically delivered within 10–15 business days
- Delivery timelines may vary slightly depending on location and external conditions
While we partner with trusted carriers, delays caused by weather, logistics, or unforeseen circumstances are beyond our control.
Complimentary Shipping
We are pleased to offer complimentary shipping on all orders.
Please note:
- We currently do not ship to P.O. Box addresses
Order Modifications
As each piece is made specifically for you:
- Any changes requested before dispatch will require the production timeline to restart
We recommend confirming all details carefully at the time of order.
Delivery Assurance
We take great care to ensure your piece reaches you safely and securely.
However, once your order has been dispatched, The Altered Carbon is not liable for delays caused by shipping partners or external factors. We appreciate your understanding in such rare instances.
If a delivery address is altered directly with the shipping provider during transit, any resulting delays or issues will remain the responsibility of the customer.
Order Tracking & Assistance
For updates regarding your order or shipment, our team is always here to assist.
Please contact us at: support@thealteredcarbon.com
Our Commitment
From the moment your piece is envisioned to the day it arrives, we remain devoted to delivering not just jewelry, but an experience defined by care, precision, and trust.
Thank you for choosing The Altered Carbon.
Frequently Asked Questions About Our Jewelry Warranty
Does The Altered Carbon offer a lifetime jewelry warranty?
Yes. The Altered Carbon provides a Lifetime Manufacturing Warranty on its jewelry, subject to the warranty conditions and exclusions.
What does the lifetime jewelry warranty cover?
The warranty covers qualifying manufacturing defects, including certain structural craftsmanship issues, loose or weakened prongs caused by manufacturing defects, and stones dislodging because of setting faults.
Does the warranty cover normal wear and tear?
No. Normal wear and tear, including scratches, dents, surface wear and naturally worn metal, isn't covered under the manufacturing warranty.
Does the warranty cover accidental damage?
No. Accidental damage, mishandling and improper use aren't covered under the Lifetime Manufacturing Warranty.
Does the warranty cover a lost diamond?
No. Lost or stolen jewelry isn't covered by the warranty.
Does a third-party repair affect my warranty?
Yes. Your current policy states that repairs or modifications carried out by a third party void the warranty.
How do I make a warranty claim?
Contact The Altered Carbon at support@thealteredcarbon.com with your order details. The team will assess the concern and provide instructions for the next steps.
Is there a fee for covered warranty repairs?
No. If the issue is determined to be a manufacturing defect covered under our Lifetime Manufacturing Warranty, the repair will be completed at no cost. Customers are responsible for shipping the item to The Altered Carbon for inspection and repair.
