Complimentary Cleaning Service

Every creation by The Altered Carbon is a reflection of artistry, precision, and enduring beauty — designed to be worn, loved, and remembered.

Over time, even the finest jewelry deserves thoughtful care to preserve its brilliance.
To ensure your piece continues to radiate as beautifully as the day it was crafted, we offer an exclusive Cleaning & Polishing Service, designed to restore its original shine, structure, and elegance.

Complimentary First-Year Care

With every purchase, you receive one year of complimentary professional care.

Within the first 12 months, you may send your piece to us for a complete cleaning, polishing, and inspection — at no additional cost.
Only two-way shipping is to be borne by the customer.

Upon arrival, your piece is entrusted to our master craftsmen, who will:

• Carefully inspect the structure and setting integrity
• Secure and refine prongs wherever required
• Professionally clean the piece to remove buildup from everyday wear
• Polish the metal surface to restore its smooth finish
• Revive its original brilliance and radiance

This service ensures your jewelry continues to shine with the same beauty it held on the day it became yours.

Care Beyond the First Year

Our commitment to your piece extends far beyond the first year.

After the complimentary period, we continue to offer our Cleaning & Polishing Service at a nominal fee, ensuring your jewelry remains in its finest condition for years to come.

This service includes:

• A complete structural and gemstone inspection
• Deep professional cleaning and polish
• Prong tightening and refinements (if required)
• Restoration of shine and overall finish

Each piece is handled by the same skilled artisans who bring our creations to life, ensuring consistency in craftsmanship and care.

Once received, your jewelry is typically serviced and returned within 10-15 business days.

Requesting Your Service

To schedule your cleaning and polishing service, please contact us at:
support@thealteredcarbon.com

Kindly include:

• Your order number
• A clear image of your jewelry piece

Our team will assist you with:

• Service eligibility confirmation (complimentary or paid)
• Secure shipping instructions
• Estimated service timelines

We recommend using a reliable, insured courier service for safe transit.

Our Process of Care

Each piece entrusted to us undergoes a meticulous, multi-step process:

• Initial Evaluation – A detailed assessment of the piece upon arrival
• Structural Inspection – Careful examination of prongs, settings, and clasps
• Professional Cleaning – Removal of residue using specialized techniques
• Polishing & Refinement – Restoration of the metal’s natural luster
• Final Quality Check – Ensuring the piece meets our highest standards before return

Our Commitment

At The Altered Carbon, our relationship with you begins the moment your piece becomes yours.

From engagement rings to everyday fine jewelry, we are dedicated to preserving the beauty, meaning, and brilliance of every creation — so it continues to reflect your story for years to come.

For your complimentary care or to arrange a service, simply reach out to us, and we will guide you every step of the way.