Complimentary Ring Sizing Service
At The Altered Carbon, we are committed to ensuring your piece fits as beautifully as it was designed.
We offer complimentary ring sizing within 90 days of delivery. To initiate a request, please contact us at support@thealteredcarbon.com with your order number. Our team will carefully assess your piece and guide you through the process.
Please note that shipping costs for both directions are to be borne by the customer.
Resizing Guidelines
Each ring is crafted with precision, and resizing is approached with the utmost care.
- Rings may be resized up or down by one full size.
- Adjustments beyond this range may compromise the integrity and aesthetic of the design, and are therefore not recommended.
- All resizing requests are subject to a technical evaluation to ensure feasibility without affecting the craftsmanship.
After 90 Days
The complimentary resizing service is offered as a one-time benefit within 90 days of delivery.
Any resizing requested beyond this period — or after the initial resize has been utilized — will be accommodated at an applicable service fee.
Design Limitations
Certain designs, by their very nature, cannot be resized.
Rings featuring full eternity settings — where stones encircle the entire band — do not allow for resizing due to their continuous structure and delicate setting.
In such cases, we recommend an exchange for the correct size, and our team will be pleased to assist you in finding the perfect fit.
Assistance
For any queries or to begin your resizing request, please reach out to us at support@thealteredcarbon.com