Complimentary Ring Sizing Service

At The Altered Carbon, we are committed to ensuring your piece fits as beautifully as it was designed.

We offer complimentary ring sizing within 90 days of delivery. To initiate a request, please contact us at support@thealteredcarbon.com with your order number. Our team will carefully assess your piece and guide you through the process.

Please note that shipping costs for both directions are to be borne by the customer.

Resizing Guidelines

Each ring is crafted with precision, and resizing is approached with the utmost care.

  • Rings may be resized up or down by one full size.
  • Adjustments beyond this range may compromise the integrity and aesthetic of the design, and are therefore not recommended.
  • All resizing requests are subject to a technical evaluation to ensure feasibility without affecting the craftsmanship.

After 90 Days

The complimentary resizing service is offered as a one-time benefit within 90 days of delivery.

Any resizing requested beyond this period — or after the initial resize has been utilized — will be accommodated at an applicable service fee.

Design Limitations

Certain designs, by their very nature, cannot be resized.

Rings featuring full eternity settings — where stones encircle the entire band — do not allow for resizing due to their continuous structure and delicate setting.

In such cases, we recommend an exchange for the correct size, and our team will be pleased to assist you in finding the perfect fit.

Assistance

For any queries or to begin your resizing request, please reach out to us at support@thealteredcarbon.com

Uniquely crafted for you

Celebrate your most meaningful moments with jewelry as special as the occasion itself. We create bespoke pieces tailored to your vision, crafted in fine recycled gold and set with your choice of moissanite or lab-grown diamonds. Every design is a reflection of your story, brought to life with care, precision, and exceptional craftsmanship.

Get in touch with us Get in touch with us

Whether you have a clear idea or just a feeling, we’d love to hear it. Share your inspiration, references, or even a small thought—we’ll help shape it into something beautiful. Get in touch with us at support@thealteredcarbon.com or Live Chat, and let us know what you have in mind.

Continuous dialogue Continuous dialogue

Together with our experts, share your ideas, preferences, and design details. We’ll guide you through every step, shaping your vision into something beautiful while keeping your budget in mind. You’ll stay connected with our jeweler throughout the journey, with complete freedom to make changes as your design evolves.

Before placing your order, your design will be sketched in a computer-animated design (CAD) form enabling you to see what your piece will look like in real life. Our experts will guide you through the process, and any changes and updates are still possible at this stage.

Placing your order Placing your order

Once you’re completely happy with your design, you can go ahead and place your order. From there, we begin carefully crafting your custom piece, bringing your vision to life with attention to every detail. Each creation is handcrafted by our skilled artisans. Before shipping, we’ll share the finished piece with you for your approval, ensuring everything is just as you envisioned.