Protecting your privacy is important to The Altered Carbon. If you are asked to provide certain information by which you can be identified while using this website, rest assured that it will only be used in accordance with this privacy statement.
This policy is designed to inform you about the information we collect and the reasons we use it, ensuring that your rights are respected.
Note: In this policy, "We" or "Us" refers to The Altered Carbon, and "You" or "Yours" refers to customers or users, as specified in different sections.
What We Collect:
We only collect personal information when you purchase a product or order a free trial. Personal information includes, but is not limited to: your first and last name; home address, billing address, or any physical address; email address, phone number, and credit card details.
You may also provide us with additional information such as contact data, including postcode, preferences, and interests, IP addresses, or data for customer surveys and offers.
How We Use Your Information:
We collect your information to better understand your needs and provide you with superior service. This information helps us with the following purposes:
- Internal record keeping.
- To improve our products and services.
- If you’ve provided us with your email address, we may occasionally send you marketing messages about new products or special offers that are relevant to you. You can opt-out of receiving these messages at any time by contacting us at support@thealteredcarbon.com.
The Altered Carbon collects your IP address when you visit our website, which helps in diagnosing server issues and other necessary tasks such as tracking traffic patterns, analyzing trends, and improving user experience. Your IP address, combined with personal information, may also be used to prevent credit fraud.
We may also use your data for research on user demographics, interests, and website improvements.
Compliance with Law and Fraudulent Practices:
We may disclose personal information when required by law or when cooperating with law enforcement agencies or court orders. We may also share your data for credit fraud protection and risk reduction.
Sharing with Third Parties:
We may share your personal information with third parties to complete services or transactions you've requested. For example, we would share your full name and shipping address with our delivery service to send your product. Third parties might include website hosting services, order fulfillment companies, jewelers, and other service providers. If you make a purchase via credit card or other financing options, we may share your information with payment processing companies for verification purposes.
Third parties may only use your personal data for specific purposes as outlined by us.
Business Transfers:
In the event of a merger, acquisition, or sale of company assets, your personally identifiable information may be disclosed. Should you become bankrupt or insolvent, we may disclose your information for reorganization purposes.
International Transfers:
The information we collect will be stored and processed in the UK or any country where The Altered Carbon or its affiliates do business. By using our website, you consent to the transfer of your data.
How We Use Cookies:
A cookie is a small file placed on your device's hard drive. If you agree, it helps analyze web traffic or alerts you when you visit a particular site. Cookies help web applications respond to you individually and tailor services to meet your needs.
We use cookies to analyze traffic, improve our website, and offer a better experience. These cookies help us understand which pages are popular and improve our content.
You can choose to accept or decline cookies, though refusing them may affect your browsing experience.
Links to Other Websites:
Our website may contain links to other websites. We encourage you to read the privacy policies of these external sites, as they may differ from ours.
Security:
The Altered Carbon is committed to protecting your personal information. We use a variety of security technologies and procedures to prevent unauthorized access, use, or disclosure. Sensitive data, such as credit card numbers, is encrypted using internet security standards.
Managing Your Personal Information:
If you wish to opt-out of receiving marketing communications, you can select the option during your registration or contact us at support@thealteredcarbon.com. You may also update your preferences or unsubscribe at any time.
We will not sell, distribute, or lease your personal information unless we have your permission or are required to do so by law. If you no longer wish to receive communications, we can ensure your details are removed from our mailing lists.