Elevate Your Love Story
Our timeless Engagement Ring is a true symbol of eternal commitment and sophistication. Crafted from exquisite solid gold, this ring allows you to choose from the elegant shades of White, Yellow, or Rose Gold, each bringing its own charm to your cherished piece. With options available in 10KT, 14KT, and 18KT purity, you can select the perfect shimmer that resonates with your heart. Rest assured in the authenticity of your purchase with comprehensive certification and stamping.
Personalization and Uniqueness
Enhancing its uniqueness, our complimentary engraving service lets you add a personal touch, whether you prefer classic color or bold black lettering. Your purchase includes more than just a ring; it’s an experience. Nestled in a luxurious jewelry box, your ring comes with essential certificates, a professional jewelry cleaning kit for maintaining its brilliance, and a special gift card for future purchases. Surprise gifts add a delightful twist to your journey, ensuring every aspect of our offer adds to the magic of your moment.
A Safe and Everlasting Investment
With a lifetime limited warranty, your investment in this symbol of love is safe and everlasting. Unravel the beauty of this exquisite piece that promises not just to be a part of your collection, but a cherished heirloom for generations.
Conflict Free
Setting the standard in transparency
Recycled Gold & Silver
We say no to 'dirty gold'
Giving Back
Compassion at our core since day one
Returns & Refunds
Returns & Refunds
Returns & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return questions at support@thealteredcarbon.com.
Since our designs are handcrafted, all returns will incur a 20% restocking fee. This fee covers the labour required to resize and polish the returned piece. If the returned piece requires extensive cleaning or repair (or is in any other condition that prevents resale), we will charge a higher restocking fee, depending on the amount of repair work that’s required.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
The following items can't be returned or exchanges
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:
- Custom or personalized orders
- Eternity Bands made to order
- Items on Sale
- Items Purchased During a Sales Event
If a customer wishes to exchange their ring, a restocking fee of 20% will be deducted from the original purchase amount. The remaining balance will be applied towards the new purchase. Any price difference for the exchange will also be charged to the customer. This exchange policy must be initiated within 30 days of receiving the ring and is limited to one exchange per piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.
Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package and send it in a traceable courier—we are not responsible for items lost in the mail.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.
Resizing
At The Altered Carbon, we understand the importance of a perfect fit when it comes to your jewelry, especially rings. Therefore, we offer a ring resizing service to ensure that your jewelry fits you comfortably and beautifully.
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Resizing Limitations:
- Rings can be resized to either increase or decrease by a maximum of one full size.
- Please note that resizing beyond this range may compromise the integrity and aesthetics of the piece, and therefore, cannot be accommodated under this policy.
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Exceptions:
- In the case where the ring features a shank adorned with full eternity stones, resizing becomes unfeasible due to the intricate design and setting. Hence, we are unable to proceed with resizing in such instances.
- Customers with rings falling under this category are encouraged to exchange the ring for the correct size. Our customer service team will be delighted to assist you in this process.
In some cases, we may simply exchange the original ring for an identical ring in your size instead of resizing. Why? If either a) it would result in a faster turnaround time, or b) if the integrity of the design would be affected. An exchange would only apply to bands that are plain gold and don’t feature any stones. And like all of our pieces, the swapped ring would be handcrafted from scratch. Of course, we’ll always contact you if we’d recommend that route.
Clients are responsible for shipping costs both ways (and for international clients that includes customs fees).
Information About Repairs
If you need a repair please contact us on support@thealteredcarbon.com. But before you do, here are some important details you should know about how we do repairs:
- Our repair specialists write up an intake form that notes the current condition of the piece and any repair work that’s required. We’ll always send you a copy of that intake form so we’re all on the same page.
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After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following:
- Replacing or resetting stones
- Replacing the setting
- Prong work or replacement
- Replacing thinner areas of the band
- Resizing the ring - Please let us know before you send us your piece if 1) you don’t want us to do any or part of the above warranty-related work, or 2) you’d prefer to review and approve the scope of the work before we get started.
- If work needs to be done that goes beyond what the warranty covers, we’ll let you know. You’ll have the ability to opt out of those repairs at that point if you want.
- Clients are responsible for shipping costs both ways.
- Our current timeline for repairs is 2-3 weeks from the time we receive your piece.
- NOTE: If your piece needs a new stone, we can’t guarantee the replacement of limited-edition or one-of-a-kind stones. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.
We understand that things happen and fine jewelry is delicate. There are things you can do to take care of your jewelry, Read Here
Shipping Information
Shipping Information
We aim to promptly deliver The Altered Carbon products to you. Here's what you can anticipate:
Custom Jewelry Manufacturing: Crafting each custom piece takes around 2 business weeks. Once manufacturing wraps up, we'll confirm with you before shipping.
Shipping and Delivery: Upon shipping, orders typically reach you within 6 to 9 business days. Please note that The Altered Carbon isn't liable for delays due to severe weather or unexpected circumstances. We do not deliver to PO boxes. If you change the delivery address with the shipping company while the parcel is en route, any resulting delays are your responsibility.
Free Delivery: We provide free delivery to your address. However, you're responsible for any duties or taxes imposed by local authorities.
Product Changes: Should you wish to alter the product before shipment, the manufacturing time resets from day one.
Order Tracking:
Customer Service: Reach out to our customer service team at support@thealteredcarbon.com for assistance with tracking your order. Thank you for selecting The Altered Carbon!
Care
Care
- Remove Jewelry Before Bathing or Swimming
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Avoid Spraying Perfume
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Use a Soft Cloth to Remove Tarnish from Jewelry
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Remove Jewelry During Physical Activities
Lab Grown Diamonds
Make Style Effortless — Lab grown diamonds offer an affordable alternative for sparkle making brilliant style effortless.
Shop By Category
What’s Included?
Our extensive collections span every generation and price point, allowing us to connect with our customers' celebrations at each stage of their lives.
Shop Confidently
Experience peace of mind with our 1 year exchange policy on all engagement rings for an equal or greater value.
Unique Serial Number
The Altered carbon jewelry piece bears a unique serial number, reflecting its distinct design and connecting you to its origins.
Certificate of Authenticity
The serial number allows you to access a digital Certificate of Authenticity showcasing the GIA verified diamonds, ensuring the authenticity and craftsmanship of your piece.
Sustainability
Ethically sourced fine jewelry crafted from recycled gold materials.
Bespoke Jewelry
Desire jewelry that is entirely unique to you? We work with clients worldwide to bring their vision to life.
Bespoke Jewelry
Desire jewelry that is entirely unique to you? We work with clients worldwide to bring their vision to life.
Find Your Ring Size
You can measure your accurate ring size at home or at a jewelry retail store. The Altered Carbon is happy to send you a complimentary ring sizer.
Find Your Ring Size
You can measure your accurate ring size at home or at a jewelry retail store. The Altered Carbon is happy to send you a complimentary ring sizer.
Virtual Appointment
Discover your perfect engagement ring at a virtual showroom appointment. Explore our most sought-after designs
