Contact Us
Contact Us
Virtual Appointment
See The Altered Carbon jewelry up close with a personal appointment. Explore engagement rings, diamonds, and fine jewelry in person through your device.
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Fill out our Contact Form or email us and we will get back to you within 24 hours.
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3900 S Wadsworth Blvd, Lakewood, Colorado, United States
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Monday — Friday, 10am — 5pm ET
FAQs
Navigate your curiosity with our FAQs – your express lane to clarity.
For More queries Visit Our FAQ Page
What if I want to return my order and I cannot find the certificate or appraisal?
What if I want to return my order and I cannot find the certificate or appraisal?
Any item ordered with a diamond grading certificate or appraisal must accompany the returned item. A $250 fee will be charged to replace the certificate.
Will you create a custom piece of jewelry for me or make a small change?
Will you create a custom piece of jewelry for me or make a small change?
The Altered Carbon's diamond and jewelry experts will help you create exactly what you want, simply call 1-000-000-0000.
Can I buy from you if I live outside the United States?
Can I buy from you if I live outside the United States?
We are proud to ship to 40 different countries and regions around the globe. View our International Shipping page for the full list of countries and regions.
Are your prices flexible?
Are your prices flexible?
The Altered Carbon offers certified diamonds and fine jewelry at prices significantly below traditional retail with the highest quality standards in the industry.
Will you deliver on Saturdays?
Will you deliver on Saturdays?
We may be able to arrange for your order to be delivered on Saturday. Please contact a customer service representative for more information on Saturday delivery options.
Shipping
We offer free and fast standard shipping with all U.S. orders.
- All orders are shipped from the US.
- Receive your order within 4 - 6 working days.Working days are Monday to Friday excluding federal holidays within the United States.
- All orders are processed and shipped during Gabriel & Co.business hours – Monday through Friday from 8 AM to 8 PM.
- We do not deliver to freight forwarding addresses or PO Boxes.
- When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
- Once you have received your tracking number, you may check the status of your order online.You may login into your account or visit the Customer Service page to use “Find Your Order.
- Please note all orders will require a signature on delivery.
International Shipping
At this time, we are able to ship to the following countries:
USA, Canada, UK, and Australia.
Please note that customers are responsible to pay the cost of custom duties and taxes.
We are only able to deliver to the shipping address that matches the billing address on your preferred method of payment. Item changes are not permitted once your order has been shipped.
If your country is not listed, you may inquire about shipping with our Concierge Team here.
30-Days Free Returns at Altered Carbon
Gabriel & Co. is proud to offer free return shipping on all online purchases made through our website. We will provide the free UPS return shipping label to make the return process as simple and painless as possible. We ensure that your purchase lives up to your expectations. If you are not completely satisfied with your order for any reason, you may return it within 30 days for an exchange or a full refund. When your purchase is ready for shipment or pickup, our return policy kicks in.
How to Return Your Purchase:
Option 1. We have simplified the return process so that our customers can initiate returns easily through our online portal. (OR)
Option 2. Request a Return by contacting our Customer Service Department via Email (support@thealteredcarbon.com), Live Chat, or phone at (010) 000-0000.
Return Instructions:
(a) Place the item(s) in the original shipping box or any other suitable box
(b) Seal the Box securely and attach the return shipping label (UPS) to the outside of the box.
Return Conditions
- Items must be returned in their original condition with the security tag intact.
- All return packages must have the RA# clearly written/placed on the return package.
- Note: If different authorized returns are being shipped in the same package, write/place additional RA#s on the return package.
- Merchandise must be shipped with pre-paid postage to the address indicated on the RA label. We suggest insuring the package for the full purchase price of the item(s) for coverage.
- Processing for returns or repairs will begin after package is delivered to us. All returns are subject to inspection by our Quality Control team before a refund is processed.
