1 CT Emerald Lab-Grown Diamond Halo Engagement Ring

• Custom or personalized orders
• Eternity Bands made to order
• Items on Sale
• Items Purchased During a Sales Event

At The Altered Carbon, we understand the importance of a perfect fit when it comes to your jewelry, especially rings. Therefore, we offer a ring resizing service to ensure that your jewelry fits you comfortably and beautifully.

1. Resizing Limitations:

   • Rings can be resized to either increase or decrease by a maximum of one full size.
   • Please note that resizing beyond this range may compromise the integrity and aesthetics of the piece, and therefore, cannot be accommodated under this policy.

2. Exceptions:

   • In the case where the ring features a shank adorned with full eternity stones, resizing becomes unfeasible due to the intricate design and setting. Hence, we are unable to proceed with resizing in such instances.
   • Customers with rings falling under this category are encouraged to exchange the ring for the correct size. Our customer service team will be delighted to assist you in this process.

• Our repair specialists write up an intake form that notes the current condition of the piece and any repair work that’s required. We’ll always send you a copy of that intake form so we’re all on the same page.
• After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following:
      - Replacing or resetting stones
      - Replacing the setting
      - Prong work or replacement
      - Replacing thinner areas of the band
      - Resizing the ring
• Please let us know before you send us your piece if 1) you don’t want us to do any or part of the above warranty-related work, or 2) you’d prefer to review and approve the scope of the work before we get started.
• If work needs to be done that goes beyond what the warranty covers, we’ll let you know. You’ll have the ability to opt out of those repairs at that point if you want.
• Clients are responsible for shipping costs both ways.
• Our current timeline for repairs is 2-3 weeks from the time we receive your piece.
• NOTE: If your piece needs a new stone, we can’t guarantee the replacement of limited-edition or one-of-a-kind stones. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.